Refund policy

In short: unstitched and ready-to-wear pieces, and pieces stitched in our standard sizes, can be returned within 14 days of delivery if they are unused and in their original condition. Custom Size pieces are made to your measurements, so they can't be returned for a change of mind. Faulty or wrong items are always put right.

1. Changing your mind

If you live in the UK, you can cancel your order within 14 days of the day you receive it, without giving a reason. Tell us by email at aghafabrics.com@gmail.com with your order number, then send the items back within 14 days of telling us.

  • Items must be unused, unwashed and unaltered, with their tags, the designer's packaging and any inlay cards.
  • You pay for the return postage unless the item is faulty or we sent the wrong one. Please use a tracked service: items are your responsibility until they reach us.
  • We email you the return address when you tell us you are returning something.

2. What can't be returned for a change of mind

  • Custom Size pieces, made to measurements you give us. They are made to your specification, so the right to cancel does not apply to them.
  • Pieces you have worn, washed, altered or damaged.
  • Earrings and other pierced jewellery, for hygiene reasons, once the seal is broken.

3. Faulty, damaged or wrong items

Please check your order when it arrives. If something is faulty, damaged in transit or not what you ordered, email aghafabrics.com@gmail.com within 7 days with your order number and photos. We will put it right with a repair, a replacement or a refund, and we pay the return postage. This does not affect your legal rights.

Handwork such as embroidery, sequins and embellishment can vary slightly from the photos and between pieces. Small differences like these are part of handmade work and are not a fault. Screen colours can also differ a little from the real fabric.

4. Refunds

When your return reaches us, we check it and email you. Refunds go back to your original payment method within 14 days of us receiving the items. If you cancel within 14 days we also refund the standard delivery charge you paid, but not any extra you paid for express delivery.

5. Exchanges

We don't swap items directly. Return the piece for a refund under section 1 and place a new order for the size or design you would like.

6. Cancelling before dispatch

You can cancel an order before we dispatch it by emailing us. If stitching has already started on a Custom Size piece, we may keep the cost of the work already done.

Agha Fabrics is a trading name of AGHA FABRICS LTD, a company registered in England and Wales (company number 16844691). Registered office: Office 6638, 58 Peregrine Road, Ilford, IG6 3SZ, United Kingdom.